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--- RE: Cleaning Up email - double account issue, due to Sipdroid app (http://www1.pbxes.com/forum/threadid.php?threadid=1362096842)

Cleaning Up email - double account issue, due to Sipdroid app

Hello,
today I received the dreaded email from ip-tel again, telling me that I have create a second account and that I should either delete it or upgrade it.

The fact is that I indeed have, but it was the Sipdroid app that made me!!
Sipdroid wants you to create a separate pbxes account to configure your Google Voice trunk. I don't really understand why we can't do it from within our paid account but I keep getting this "cleaning up" email!!

I now have 7 days to delete my "double" account or upgrade.

What should I do? It is clearly a system error, as I was asked to create a second account, I did not choose to do that!!

Thanks for the advice.

Here's a copy of the email:

Hi,
we noticed that you registered more than one account (manula) at
PBXes. That is welcome but also creates considerable load on our servers.
Better would be to consolidate under a single account as written in our
Terms of Service.
You can delete (in Personal Data) or upgrade the additional account(s)
manugvoice
to paid within a week. Otherwise we are going to disable the last
mentioned one(s).
It is neccessary to delete/upgrade exactly the above mentioned account,
not any other in its place.
Thanks for your cooperation.
Best regards,
i-p-tel

RE: Cleaning Up email - double account issue, due to Sipdroid app

I already deleted two accounts per your request in another thread of this forum.

Now you have two options:

Either convert that second account to a paid one, if you want to keep it.

Or delete that second account now.

RE: Cleaning Up email - double account issue, due to Sipdroid app

yes, that is true.

You do realise though that it is your adroid App Sipdroid that prompts its users to create a pbxes account? And then, for those who are already paid members, this becames a problem? It's a bit illogical...

But thanks, I have been able to log in and delete the account myself.
Cheers