PBXes - Print: How to redirect calls pulled from que?

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Posted by centralserv100 on 29.10.2012 at 02:52:

How to redirect calls pulled from que?

I'm trying to find a solution for calls which are not answered from que. The 0 for unlimited is not working, the call will be disconnected straight. I'm looking to redirect the calls pulled from que to a voicemail or anything else than being hang up. Also the join que option for agent is not working. I'm using gxp2000 phones. Any help with that?

Thanks!