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PBXes (http://www1.pbxes.com/forum/index.php)
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-- Miscellaneous (http://www1.pbxes.com/forum/board.php?boardid=19)
--- (http://www1.pbxes.com/forum/threadid.php?threadid=1349)

Posted by dpctech on 02.05.2007 at 16:16:

Different truncks different languages doesn't work

I have thi sproblem.

To truncks from the same provider

One with an Italian number and with italian language
The other with a UK number and with english language

When I'm on the phone using italian trunck/number if someone calls me the voice that tells that I'm busy is in English.....why?

Posted by i-p-tel on 02.05.2007 at 17:39:

RE: Different truncks different languages doesn't work

For language selection PBXes identifies the trunk by IP address. If the call does not come from the same IP that PBXes registered the trunk to, the default language is chosen.

This can happen in some cases if a SIP provider balances load to several servers.

The default language is set under Personal Data.

Posted by dpctech on 02.05.2007 at 17:57:

my default language is italian but it answers an english voice

Posted by i-p-tel on 02.05.2007 at 18:08:

RE: Different truncks different languages doesn't work

Both of your trunks, the Italian and the UK ones, are on the same IP. PBXes cannot distinguish them for language selection.

Posted by dpctech on 02.05.2007 at 19:39:

but if I use 2 different extension it works.

For example

trunck uk ---> english language ----> extension 100
trunck it ---> italian language ----> extension 200

in this case if I am busy answers the correct language.

It seems to be an extension problem not a trunck one.
Maybe I didn't explain well the problem?