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Quality sound tone

Dear,

I set up my account correctly PBXes with callwithus and Callcentric services, but I have a problem, I have activated the callthru option and when I placed a call to PBXes in our PSTN number, the tone sound comes and goes,is not steady, I have a FAX bridge and I can not be transferred for the same reason, otherwise when I placed a call on softphone the sound is steady. The problem is in both services. How I can fix it?

thank you very much