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Problem with dialplan

Hello,

There is a problem with the dialplan.

I use in the trunks this dialplan

0031+Z.

In the outgoing routes i use this dialpattern

0|Z.

That make i can dial a number without the international prefix. for my country (The Netherlands)

But..... it will not work anymore

Can you resolve this technical problem verry soon?

There are nothing change on my side, i think the problem is by youre side.

Thanks for youre help

wicket

What exactly doesn't work?

If you remove the 0031+Z. from the Dial Rules of the trunk, and you match on xxx. in the Dial Patterns of the Outbound Route, will a call go through to the trunk if you dial it like the following 0031xxxxxxxxx pattern?

If the call does not go through to the trunk, then it's not a Dial Plan issue.

If it does, then put back 0031Zxxxxxxxx in the Dial Patterns of the Outbound Route, and try another call. If the call goes through, the dial plan works on the outbound route.

Then leave the 0|Zxxxxxxxx in the Dial Patterns of the Outbound Route, and add 0031+Zxxxxxxx. in the Dial Rules of the trunk. Try another call and observe if it now goes through.

Hello,

When i call the number example 0031201234567
That works.

But.....

There are more problems with my account.

Call recording dont work anymore.

Please check first my account please...

I have try to reset the pbx but it have no effect

I wil use this service 1,5 month and i have no problems, but today i have problems with your service

Kind regards

Wicket

For the call recording to work, the audio bypass option in the extension has to be set to No, otherwise the RTP packets do not pass through PBXes to be recorded.

The downside of this is the lower call quality, since every voice packet has to go through the server.

i do not use the option audio bypass. Otherwise i have this option never used...

Kind regards

Wicket

RE: Problem with dialplan

Thanks for your request. A global problem with dial rules and recordings arised yesterday. This has been fixed now. We apologise for any inconvenience caused.

thnx everything works normal now

Kind regards

Wicket