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--- RE: forwarding call trough a specific trunk (http://www1.pbxes.com/forum/threadid.php?threadid=1308737322)

forwarding call trough a specific trunk

Dear Sirs,
I would like to set up a forwarding system where the forwarded call goes trough a specific trunk. Is it possible to do without using the dial patterns?
This is the example of what I would need to do:
Inbound call goes to extension 3xx, after 10 seconds (if not answered) the call is forwarded to extension, let's say, 321 (classic extension connected to a mobile number).
The call from 321 has to reach the mobile phone not trough the generic trunk but trough a specific trunk reserved to the 321 extension limiting the specified trunk with an outbound routing.
Is it possible ? It seems not to be because when I reserve the trunk to the extension 321 (with an outbound routing) the call does not reach the number and the line falls down.
Please let me know or please let me know if there is a different way to reach this result (but without using the dial patterns)

Kindest regards

Patrick

RE: forwarding call trough a specific trunk

Hey Patrick,

I detect a natural aversion to dial patterns, but what you describe in your post can be easily accomplished via a few Outbound Routes, with a single number in their dial patterns and a single trunk to direct the call.

The trick is not to restrict the Outbound Route to a specific extension, but to match the number in the Custom Dial Pattern with the number of the Classic extension. This way the outbound call will select the best matched route, and direct the call towards the trunk you have selected.

Restricting calls via the Outbound Route -> Options -> Extension field, is meant for calls that originate (dialed) from SIP extensions. In your case the call is not dialed from extension 321 but to extension 321, which happens to be a link to a PSTN number. That is precisely the reason why this restriction is not enforced.

RE: forwarding call trough a specific trunk

Hi Diafora,
thank you for the suggestion. I tried a lot of times to accomplish what you suggested but I had no luck. The forwarded calls go trough the generic trunk.
No way to have them diverted trough a specifc trunk.
Is there any other option to obtain what I am looking for ? How can I check if I am doing mistakes ?

Kindest regards

Patrick