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--- RE: duplicate account checks failed (http://www1.pbxes.com/forum/threadid.php?threadid=1290531849)

duplicate account checks failed

The PBXes system is incorrectly marking accounts as having duplicates.

I opened a pbx account on 15 Oct 2010 using 'diablodale' as the account name. I later saw that it was going to put that account name in the extension address making it visible to others. I didn't want this, so I closed that account also on 15 Oct 2010. I received an email from your system saying:

Zitat:

Your account diablodale has been deleted. This can have the following reasons: * You requested deletion of your account. * The personal data you supplied was incomplete or incorrect. Best regards, i-p-tel

A few minutes later, I opened a new account 'socialliving' and was testing your service with this.

However, on 1 Nov 2010, your system thought I had two accounts open and active. I received an email on 1 Nov 2010 saying:

Zitat:

we noticed that you created more than one account at PBXes. That is welcome but also creates considerable load on our servers. Better would be to stay under a single account as written in our Terms of Service. You can delete or upgrade the additional account socialliving to paid within the next 5 days. Otherwise we are going to disable it. Thanks for your cooperation. Best regards, i-p-tel

However, I had only one account open and active. I could not log into the account 'diablodale' I already deleted. I did nothing because I could do nothing.

Then on 6 Nov 2010, your system disabled my one active account 'socialliving' that I was using for testing your service.

There was no way on your website to close this 'socialliving' account that is in this state. Nor is there a way to resolve the issue with the 'diablodale' account.

I request investigation into this and also closing and deleting the 'diablodale' account because your system still things I have two accounts.

--Dale Phurrough

RE: duplicate account checks failed

Creating a new account under a different name also violates our single account policy for free accounts.

RE: duplicate account checks failed

As implemented then, you can only create one free account. Deleting that account and creating a new one violates terms. Is that right?

Therefore, if someone chooses an account name they dislike and want to rename it (delete and create a new one), it is required that they upgrade. They can never remain a free customer.

I do understand your intention is for people to upgrade. You can see that I upgraded.