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--- RE: Ringing "On Hold Music" for queue (http://www1.pbxes.com/forum/threadid.php?threadid=1285292746)

Ringing "On Hold Music" for queue

instead of a single extension (deskphone) for my personal line i want to use a queue to ring my office phone, my home office phone and my mobile sequentially. If no answear on any line the call will go to voicemail.

Is there a way I can set this up with the regular ringing sound played to the caller as per a regular call to a direct line rather than instantly start playing some horrible music and confuse the people calling?

I cant seem to find a audio file for a normal ringing sound that i could set as on hold music anywhere.

RE: Ringing "On Hold Music" for queue

I think this was asked before but I can't find the thread. It's entirely possible although it might be a bit misleading. Obviously callers will be charged for the time in the queue, even though they think that they won't be

Why not just use a ring group?

RE: Ringing "On Hold Music" for queue

Hi,
Yes this was a question I asked some time ago, Diafora pointed out the charging confusion issue which I hadn't considered either. An immediate ringing tone suggests the call hasn't been answered and hence you aren't being charged (different to a call being answered and then transferred)
I recall the original (and differing) BT ringing tone sound files were available on an old time antique telephones site , but I never used them due to the above,
Regards

RE: Ringing "On Hold Music" for queue

Ive read the threads on the issue here but didn't quite get a solution from them, and scoured the internet looking for a ringing sound file which I expected would be common but no luck finding such a common sound for some reason?

I using queues for directing incoming calls to ring multiple internal lines hence my preference for a ringing sound to be played to the caller rather than the confusion generated for callers to my personal line having it instantly pick up and start playing music until I answer or not and go through to voice mail from being on hold. Because this is unusual people seem to think something went wrong.

For now I put a ring group and this is perfect, I never tried them before so it seems my mistake was trying to use a queue for the functionality I found there when a ring group does exactly the same job for me in ringing on multiple lines but provides a normal user experience for the caller with a ringing line that is not answeared untill me or voicemail pickup.

Thanks for the suggestion bazmercer, only wish I tried these forums years ago now.