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--- RE: Different Outbound routes according each Inbound Route (http://www1.pbxes.com/forum/threadid.php?threadid=1270265792)

Different Outbound routes according to corresponding Inbound Routes

Hello.

My problem is apparently simple, I know I am probably missing something, but I don't know how to do it.

I have two different SIP trunks (both from Localphone) with 2 corresponding DIDs. The trunks are configured for CallThru when I call from two different cell phones. Each DID has its corresponding cell phone for CallThru.
I also have two different Outbound routes (Trunks), each is prepared for its corresponding inbound SIP trunk. Outbound trunks are different than Inbound trunks. The problem is I don’t know how to setup an Outbound route according to what trunk is accessed via CallThru. Basically what I need to do is this:

Cell phone 1 calls> Trunk / DID 1 > CallThru > dial any number via Outbound route 1
Cell phone 2 calls> Trunk / DID 2 > CallThru > dial any number via Outbound route 2

I want the selection of the Outbound route to be done not according to number that is called but according to incoming trunk.
Right now only the first selected Outbound route is active and I can’t see any options for selecting incoming trunks, only extensions or numbers.
So how can I do it?

RE: Different Outbound routes according each Inbound Route

The way I have done it is by adding a number for example 20 of 21 before the number I dial.

20 or 21 can be stripped and you can choose 2 trunks.

This does not solve your problem as you will still be able to select both outbound trunks from both incoming numbers. It's just up to you to use 20 four trunk 1 or 21 for trunk 2

RE: Different Outbound routes according each Inbound Route

This will only complicate things because the rest of my family uses CallThru and it would be chaos if I tell them to add 20 or 21; they are not that tech friendly, I have to make everything as simple as possible. I thought there would be a simple setting somewhere that would solve my problem.
I can't believe that nobody at PBXes thought of this before, I assume we are not the only ones that would need it.

RE: Different Outbound routes according each Inbound Route

It might be possible but not as a standard, as you know you can set routes by extension which is the normal way to do it.

I don't really know that many people that would use a route based on incomming trunks using callthru.

I have thought about ways like transfer incoming route to an extensions and that extension forwards to a callthru route but using the system that way would not enable me to set and extension for and outbound route.

Please exaplain why are you using 2 different outbound trunks ? are they calling different countries using 2 different trunk.

You could make outbound route based on country so if one dails 0049 (germany) you use trunk1, for 00-32 (Belgium) you would use trunk2

RE: Different Outbound routes according each Inbound Route

The main reason is I want to use different CID according to where the call originates. Right now only one CID is passed when anyone calls via CallThru and sometimes is confusing when people are calling back. I can use different legitimate CID (for each CID I have an outbound trunk) but somehow I have to switch between them.

So the logic was:

Cell phone 1 calls> Trunk / DID 1 > CallThru > dial any number via Outbound route 1 > Send CID XXX
Cell phone 2 calls> Trunk / DID 2 > CallThru > dial any number via Outbound route 2 > Send CID YYY

Also I want to use a different set of outbound providers according to who is calling via CallThru but that is secondary.