PBXes - Print: RE: My DID number and the VoiceMail

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--- RE: My DID number and the VoiceMail (http://www1.pbxes.com/forum/threadid.php?threadid=1249419795)

Posted by tijuca on 04.08.2009 at 23:03:

My DID number and the VoiceMail

Hello every body.
I have a DID number with my Premium account. When I receive calls with my DID, the caller wait 30 seconds and we can't hear the voicemail prompt. The call goes directly to record without hear the prompt. It is only with this DID number. I have others at the same ring group and every thing is fine. Some body help me . Sorry my english, I`m from Rio de Janeiro, Brazil.

Posted by Diafora on 06.08.2009 at 01:29:

RE: My DID number and the VoiceMail

Let me understand this better. When a call is received on that DID, and you answer it form an extension, can you hear the callers, and can they hear you?

Does the issue you are reporting, happens only when the call ends up on VoiceMail?

Posted by tijuca on 06.08.2009 at 03:09:

RE: My DID number and the VoiceMail

Zitat:

Originally posted by Diafora
Let me understand this better. When a call is received on that DID, and you answer it form an extension, can you hear the callers, and can they hear you?

Does the issue you are reporting, happens only when the call ends up on VoiceMail?

The caller can`t hear the voice mail prompt. The calls goes directly to recorder.

Posted by Diafora on 07.08.2009 at 07:33:

RE: My DID number and the VoiceMail

Please answer the following question: "When a call is received on that DID, and you answer it from an extension, can you hear the callers, and can they hear you?"

Not when the call ends up on VoiceMail, but when it is answered via an extension.

Posted by tijuca on 07.08.2009 at 14:36:

RE: My DID number and the VoiceMail

Zitat:

Originally posted by Diafora
Please answer the following question: "When a call is received on that DID, and you answer it from an extension, can you hear the callers, and can they hear you?"

Not when the call ends up on VoiceMail, but when it is answered via an extension.

Yes. I can hear and they can hear me. Now it is fine. It was a DTMF problem. It is fixed now. Thank you Diafora.