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--- QUEUE Regular Hours Bug (http://www1.pbxes.com/forum/threadid.php?threadid=1239158597)

QUEUE Regular Hours Bug

Originally posted on April 7, 2009.
Today is the second time that the PBX toll free number queue after hours setting is not working as programmed.

Our regular hours of 9:30am to 7:00pm Eastern(NY time) has been over-ridden by some other settings out of our control and the phone started to ring at 10pm. Our account is set for that time-zone, but it seems like the PBX arbitrarily changes the settings and starts ringing after hour.

This is an issue because our customers do not get the proper after-hour message and must stay on hold for the full 5 minutes before they are able to leave a voice-mail message.

Is this a bug? I remember that when we first started to use the PBX we had a similar problem because during maintenance our service was moved for several hours to a different server/timezone.

Please advice,

Michael