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--- RE: Call Progress Tone Customisation (http://www1.pbxes.com/forum/threadid.php?threadid=1212976624)

Call Progress Tone Customisation

It would be nice if there is a feature to customise the call progress tones callers hear when their calls are being transferred by the digital assistant (similar to what the Linksys PAP2 has under the "regional" tab).

At present the ringback tone that external callers hear after entering an extension number is the North American 440Hz+480Hz (2 on , 4 off) tone.

I prefer the UK 400Hz+450Hz (0.4 on 0.2 off 0.4 on, 2 off "burr burr") ringback tone.

Note: I am able to change this on my PAP2 and hear the UK ringing tone when calling between extensions.

RE: Call Progress Tone Customisation

I would like to see this too. Are there any plans to be able to regionalise the internal system tones?

RE: Call Progress Tone Customization

Let me actually understand this request, because I must be looking at it from exactly the opposite direction.

The basic premise of SIP as a protocol, is to enable the User Agents to handle most of the call related functions as well as features, instead of relying on the SIP Proxies and Back-end servers, which is the case in traditional telephony with Class-5 switches.

So why would we elect to regionalize the call progress tones on PBXes, and carry the ring-back media (RTP packets) across the Internet, when call progress tones can be created locally on the users' handsets following a change in their settings?

RE: Call Progress Tone Customization

Zitat:

Originally posted by Diafora Let me actually understand this request, because I must be looking at it from exactly the opposite direction. The basic premise of SIP as a protocol, is to enable the User Agents to handle most of the call related functions as well as features, instead of relying on the SIP Proxies and Back-end servers, which is the case in traditional telephony with Class-5 switches. So why would we elect to regionalize the call progress tones on PBXes, and carry the ring-back media (RTP packets) across the Internet, when call progress tones can be created locally on the users' handsets following a change in their settings?

FYI: I have customised all my Sip Devices to generate the British style ringback tone (400Hz + 450 Hz 0.4s on 0.2s off 0.4 on 2.0s off "burr burrr,,,,,,burrr bur" etc.)

This is fine when I call between extensions as the British style ringback tone is generated by the device where the call originates from. Note: This is consistent to what you are saying in your post.

However, when an outside caller calls my DID number from the PSTN and gets the PBXes Digital Receptionist, they would enter an extension number to reach one of the internal extensions. What they hear is the default Asterisk North American style ringback tone (440Hz + 480 Hz, 2.0s on 4.0s off "rrrrinnngg rrrrrirrinng" etc.).

This is happening as the PBXes Digital Receiptionst resides on the Asterisk service and not on my SIP device!

This also happens when I do a blind transfer from one extension to another by pressing *2 and then the extension number (as this is an Asterisk process). Again, the caller hears the default North American style ringtone generated by the PBXes Asterisk server.

In addition, when I dial *2 to access the transfer function, the dialtone I get is a North American dialtone (350Hz+440Hz continuous). I prefer the European dialtone of 440Hz! (which I have set all my SIP devices to generate). Again, this is coming from PBXes Asterisk service.

Right now, it seems like the only way to change the ringback tone generated by the Asterisk server is to edit the tones in indications.conf file (this is currently only possible if I get the PBXesPro).

Since I am a SOHO account user, I am not prepared to so much more just so that I can change the indications.conf file.

RE: Call Progress Tone Customisation

Any developments on the above?

RE: Call Progress Tone Customisation

Not yet, since implementing it is adequately complicated. We will update this thread as soon as it is ready.

Presently you may localize the tones only by subscribing to PBXes PRO.

RE: Call Progress Tone Customisation

Thanks for the reply

RE: Call Progress Tone Customisation

Zitat:

Originally posted by Diafora Not yet, since implementing it is adequately complicated. We will update this thread as soon as it is ready. Presently you may localize the tones only by subscribing to PBXes PRO.

Just a thought...

Would it be possible for me to get the free trial of PBXes PRO, switch the call progress tones by editing the indications.conf file and then switch back to the SOHO account?