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--- RE: Inbound Routing - two routes for same trunk (http://www1.pbxes.com/forum/threadid.php?threadid=1301288547)

Inbound Routing - two routes for same trunk

Hi!

I would like to define two inbound routes for the same trunk:

Trunk 1
CID = 1xxxxxxxxxx
Use Ring Group 1

Trunk 1
Use Ring Group 2

I have created both inbound routes and called with the caller id matching the one specified in the inbound route. Calls from the specified caller id are routed to Ring Group 2 instead of Ring Group 1. Is there a way to set the order of inbound routes (like outbound) or is something I am missing here?

Thanks!

RE: Inbound Routing - two routes for same trunk

There is no need to define order on Inbound Routes, since inbound calls are routed on best match from the available Inbound Routes.

The call does not follow the first Inbound Route, since the pattern 1xxxxxxxxxx does not match the CID of the inbound call. It follows the second route because it happens to be more general.

Define a more specific CID pattern on the first IR and verify if the inbound call gets to RG1.